Providing Goods and Services to People with
Effective Date: January 1, 2012
Janes Family Foods Ltd. is committed to excellence in serving all
customers including people with disabilities.
Persons with disabilities may use their own assistive devices as
required when accessing goods or services provided by Janes Family Foods
We will communicate with people with disabilities in ways that take
into account their disability.
We welcome people with disabilities and their service animals. A
customer with a disability that is accompanied by a guide dog, service
animal or service dog will be allowed access to parts of our premises
that are open to the public (such as our front offices) unless otherwise
excluded by law.
A person with a disability who is accompanied by a support person will
be allowed to have that person accompany them on our premises. Fees will
not be charged for support persons.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or
facilities for customers with disabilities, Janes Family Foods Ltd. will
notify customers promptly. This clearly posted notice will include
information about the reason for the disruption, its anticipated length
of time, and a description of alternative facilities or services, if
The notice will be placed at the front entrance door of the
Training for staff
Janes Family Foods Ltd. will provide training to employees, volunteers
and others who deal with the public or other third parties on their
behalf. A list of positions for which training will be provided is
available upon request.
This training will be provided to staff on the date of hire, or during
the orientation process.
Training will include:
Revised training will be provided in the event of changes to
legislation, procedures and/or practices.
- An overview of the Accessibility for Ontarians with Disabilities
Act, 2005 and the requirements of the Accessibility Standards
for Customer Service, Ontario Regulation 429/07
- Janes Family Foods Ltd.’s plan related to the Customer Service
- Instructions on how to interact and communicate with people with
various types of disabilities
- Instructions on how to interact with people with disabilities
including those who:
- use assistive devices
- require the assistance of a guide dog, a service animal or a
service dog, or
- require the use of a support person (including the handling of
- Instructions on how to use various assistive devices that are
available on site and may help with providing goods or services
to people with disabilities
- What to do if a person with a disability is having difficulty
in accessing Janes Family Foods Ltd.’s goods and services
Customers who wish to provide feedback on the way Janes Family Foods
Ltd. provides goods and services to people with disabilities can do so:
JANES FAMILY FOODS LTD.
3340 Orlando Drive Mississauga, Ontario L4V 1C7
All feedback will be directed to Human Resources.
Customers that provide formal feedback will receive (within 30 days)
acknowledgement of their feedback, along with any resulting actions
based on concerns or complaints that were submitted.
Complaints will be addressed according to our organization’s regular
complaint management procedures.
Notice of Availability and Format of
Janes Family Foods Ltd. shall notify customers that the documents
related to the Accessibility Standard for Customer Service are available
upon request and in a format that takes into account the customers’
disability. Notification will be given by posting the information in a
conspicuous place owned and operated by Janes Family Foods Ltd., on
Janes’ website and/or any other reasonable method.
Modifications to this or other policies
In the event of legislative changes, this policy and its related
procedures will be reviewed as required. Any policy of Janes Family
Foods Ltd. that does not respect and promote the dignity and
independence of people with disabilities will be modified or removed.
For more information regarding accessibility, please visit: